Privacy Policy
Himalayan Online Service Privacy Policy
Effective Date: October 2025
1. Introduction: Our Commitment to Your Trust
Welcome to the **Himalayan Online Service** family! We are committed to providing you with exceptional digital experiences and keeping you informed about everything that matters. Whether you are accessing our website, using our mobile applications, or simply enjoying your connection, we deeply value the trust you place in us by sharing your personal information.
This policy outlines how **Himalayan Online Service** (referred to as “Himalayan Online Service,” “HONS,” “we,” or “the Service”) collects, uses, and protects your data, ensuring complete transparency and putting you in control. Our goal is to ensure your information is used responsibly and solely for your benefit.
2. The Scope of This Policy
This Privacy Policy explains what information we collect via our applications and websites, how we use it, and the choices you have.
When we refer to **“Himalayan Online Service,”** **“HONS,”** **“we,”** **“the Service,”** or **“the Application,”** we are referring to **Himalayan Online Service, Inc.**, the company providing premium Internet Services across Nepal.
3. Collection of Personal Information
At Himalayan Online Service, we appreciate you trusting us with your data. When you share your information, it allows us to connect with you, provide requested services, and keep you informed of relevant updates.
Information We Collect Directly:
We receive and store personal information you enter into our official website, provide within our application, or give to us in other direct forms. This commonly includes:
- **Basic Contact Data:** Your name, phone number, physical address, and email address, which are essential for processing service orders and providing updates.
- **Customer Support & Feedback:** Information provided when you submit feedback, change your preferences, respond to surveys/promotions, or communicate with our support team.
- **Financial Data:** Information related to payments, including financial or credit card details, used strictly for billing purposes.
4. How We Collect Your Personal Information
- **Direct Interaction:** When you interact with us electronically (via email, forms) or in person (at a service counter).
- **Service Access:** When you access our Application or receive our services.
- **Third Parties:** We may occasionally receive information from third parties. If we do, we will treat and protect that data in accordance with this Privacy Policy.
5. Use of Your Personal Information
- **Service Delivery:** To provide you with information, service updates, and ensure the delivery of your subscribed services.
- **Product Improvement:** To enhance our products and services and better understand the needs of our customers.
- **Marketing & Opportunities:** To inform you about new products, additional services, and opportunities relevant to your usage.
- **Communication:** We may contact you using various channels, including, but not limited to, telephone, email, and SMS.
6. Security: Protecting Your Data
**Our top priority is keeping your information secure.** We have implemented robust, industry-standard security measures to protect your data from unauthorized access, disclosure, or malicious activity. While no online environment is completely foolproof, we take every reasonable precaution to ensure your information remains safe and sound.
7. Application-Specific Data Collection
When you use our official **Himalayan Online Service** mobile Application, we may access certain device features, strictly for the functionality of the service:
| Feature/Information | Purpose of Collection |
|---|---|
| Usage Data | Aggregated information on how the application is used (unique device ID, IP address, OS, browser type) to analyze usage patterns and improve service delivery. |
| Camera and Storage | Used for capturing, storing, and submitting mandatory documents or images (e.g., identity verification) required for service activation or compliance. |
| Geo-location | We may use GPS or similar technology to determine your current location for the purpose of improving the user experience, displaying local service maps, and enabling relevant, location-based features. Your current location is not shared with other users or partners. |
| Read/Write Contacts | This access may be requested on a necessity basis to facilitate specific in-app functionality (e.g., referring a friend). |
| Get Accounts | Our Application may need to access the list of accounts from the Accounts Service for essential application functions. |
8. Cookies
We may use cookies on our Application and website from time to time. Cookies are small files used to identify you upon your return and store details about your usage. They are not malicious programs. Most devices automatically accept cookies, but you may choose to reject them in your device settings. Note that rejecting cookies may prevent you from taking full advantage of the Application features.
9. Opt-Out Right (Uninstalling the Application)
You can easily stop all future collection of information by our mobile Application by following the standard uninstall process available on your mobile device or via the application marketplace.
10. Changes to This Privacy Policy
Please be aware that we may update this Privacy Policy in the future. We may modify this policy at any time at our sole discretion, and all modifications will be effective immediately upon posting them on our official website, notice board, or within the application.
We encourage you to check back periodically to review our current Privacy Policy.